Service-Guangzhou Wexis Biotech Limited

After-Sales & Service Support

Dear WEXIS user:

WEXIS constantly pursues excellent service, continuously improves the after-sales service system, ensures that our services meet better standards, and creates more value for customers.

Supporting Your Histopathology Lab at Every Stage From equipment installation and laboratory commissioning to application training and long-term technical support, Wexis is committed to helping pathology laboratories achieve safer, more efficient, and more reliable diagnostic workflows. Our experienced technical team provides the expertise and support needed throughout the laboratory’s lifecycle.
Our Service Commitment Quality is embedded throughout every stage of manufacturing. Our laboratory instruments, pathology consumables, and reagents undergo comprehensive quality control- from material selection and precision manufacturing to functional testing and final inspection- to ensure consistent performance and dependable results in clinical and research laboratories.
Product Training & Application Support Effective laboratory performance depends on knowledgeable users. Wexis provides personalised technical training covering: Instrument operation - Routine maintenance - Reagent handling Histopathology workflow best practices - Troubleshooting guidance
Long-Term Service Beyond the Warranty Flexible post-warranty support programmes may include: Preventive maintenance - Spare parts supply Equipment inspections - Technical consultation Product upgrades
Global Customer Support With customers across Europe, Asia, Australia, the Middle East, and other international markets, Wexis understands the importance of reliable global service support. Our international support network assists partners with ongoing technical and product support. International After-Sales contact number +86-20-87793718, Email address at 2206@wexisgp.com

Frequently Asked Questions

What WEXIS stands for?

WEXIS = Wisdom Excellence eXpertise Innovation Sustainable Product

Are you a manufacturer or distributor?

Yes, we are manufacturer which is located in Guangzhou China.

How long have you been in the histopathology industry?

More than 20 years.

Do you have ISO 13458 quality management system?

Yes.

Do your cassettes work with Sakura Finetek printers?

Yes, our cassettes can work with all printers which is applying either laser or ribbon, or inkjet technology.

Are products traceable?

Yes, we set up tracking system to support our post-market monitoring.

Can you supply MSDS sheets?

Yes, we have MSDS for chemical products.

Are your products CE marked?

Yes.

Do you have a European Authorised Representative?

Yes.

Can you provide Declaration of Conformity documents?

Yes.

Can we receive product training?

Yes, we can provide product training online or on site.

What happens if equipment arrives damaged?

If it is caused by our company's reasons, our company will re-supply the entire line of goods and bear all the costs. If the problem is caused by the transportation company, our company will claim compensation from the transportation company and at the same time provide new products to the customer free of charge. During the claim process, we need the client's assistance in providing evidence for our company to claim.